These Terms and Conditions of Sale govern sales made on the Focal Shift™ website, published by Steven De Jong.
Any order implies the buyer’s full and unconditional acceptance of these Terms and Conditions of Sale.
Steven De Jong
Sole proprietor (being formed)
40 chemin de la Colle
13490 Jouques - France
Email: contact@focalshift.eu
Focal Shift offers in particular:
The essential characteristics of the services are described on the website at the time of purchase.
The services offered:
They are intended exclusively to offer a process of clarification and putting things into perspective.
No obligation of result is attached to the services offered.
The order is considered firm and final after:
Focal Shift reserves the right to refuse or cancel an order in the event of fraud, non-compliance with these Terms and Conditions of Sale, or abusive use of the service.
Prices are indicated in euros (€), including all taxes, where applicable.
Focal Shift reserves the right to modify its prices at any time.
The price charged is the one in force at the time of the order.
Payments are made through a secure payment provider (Stripe).
No banking data is stored by Focal Shift.
a) AI Advisor credits
Credits are automatically credited to the user’s account after payment validation. They allow access, depending on the available features, to the use of the AI Advisor in text mode and, where applicable, in voice mode.
b) Gift cards
Gift cards are delivered in digital form (unique code) after payment validation. Each gift card:
The conditions of use and the credit value are specified at the time of purchase.
c) Online appointment booking
The online appointment booking service is provided free of charge. No payment is required to submit an appointment request.
Appointment requests are subject to email confirmation (double opt-in). The selected time slot is temporarily reserved for a limited period. After this period, an unconfirmed request automatically expires and the time slot becomes available again.
A limited number of appointment requests may be submitted per email address per day.
Cancellation conditions:
Video call appointments are held via Google Meet. A video conferencing link is provided in the confirmation email.
d) Individual sessions
The terms and conditions for individual sessions (duration, format, conditions) are specified at the time of the contact request or order.
a) Digital services
In accordance with applicable legislation, the consumer is in principle entitled to a 14-day right of withdrawal for contracts concluded at a distance.
However, in accordance with applicable consumer protection law, this right may no longer apply or may be lost before the expiry of this period when the performance of digital content or a digital service has begun before the end of the withdrawal period, at the buyer’s express request and with acknowledgement of the loss of their right of withdrawal.
Consequently, the purchase of credits for the AI Advisor or the use of a gift card becomes firm and final from the moment the performance of the digital service has begun under the legally applicable conditions, subject to any mandatory legal provisions to the contrary.
b) Appointment booking
As the online appointment booking service is provided free of charge, the right of withdrawal does not apply. The visitor may freely cancel their appointment using the management link provided by email.
c) Individual sessions
The conditions for cancelling or rescheduling an individual session are specified at the time of the order. The 14-day right of withdrawal applies in accordance with applicable legislation, unless the performance of the service has begun before the expiry of this period at the buyer’s express request.
Credits purchased on the website are prepaid units allowing access to certain features or services offered by Focal Shift, in particular the use of the AI Advisor in text mode and, depending on the available features, in voice mode.
Purchased credits are:
Credits must be used in accordance with the purpose of the service.
Any abusive, fraudulent use or use contrary to these Terms and Conditions of Sale may result in the suspension or closure of the user account, without compensation or refund, subject to any applicable mandatory legal provisions.
If the user requests the closure of their account, they are invited to use their remaining credits before the account is effectively closed. From the effective closure of the account, unused credits are definitively lost and do not give rise to any refund, compensation or monetary conversion, unless mandatory legal provisions provide otherwise.
Account closure results in the loss of access to the services and features associated with the user account.
Focal Shift may not be held liable for:
Personal data collected in connection with sales is processed in accordance with the website’s Privacy Policy.
In the event of a dispute, the buyer is invited to contact the publisher in order to seek an amicable solution.
In accordance with the provisions of the French Consumer Code, a consumer buyer may also use a consumer mediator free of charge, after a prior written complaint has remained unresolved. The contact details of the consumer mediator to which Focal Shift is affiliated are available upon request at contact@focalshift.eu.
Failing an amicable agreement, the dispute will be governed by French law and submitted to the competent courts.
Focal Shift reserves the right to modify these Terms and Conditions of Sale at any time.
The applicable Terms and Conditions of Sale are those in force on the date of the order.
© Focal Shift™ - All rights reserved